Jitwin Privacy Policy – Your Data, Protected

Jitwin is an online casino and gaming platform operating at jitwin.org. We provide slots, live games, crash games, fishing games, and other entertainment products to players in Bangladesh. When we refer to "Jitwin", "we", "us", or "our" in this policy, we mean the Jitwin platform and its operating entity.

Jitwin acts as the data controller for the personal data you provide when using our platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.

If you have any questions about how Jitwin handles your personal data, you can reach our data team at any time via [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

Jitwin collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and occasionally from third-party verification providers. Here is a breakdown of what we collect and why:

Jitwin uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your Jitwin account. Specifically, we use your data to:

• Create and manage your Jitwin account, including verifying your identity and age.
• Process deposits and withdrawals via bKash, Nagad, and Rocket.
• Provide customer support and resolve disputes or complaints.
• Monitor your account for fraud, money laundering, and other prohibited activities.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Send you promotional offers and bonuses, but only if you have opted in to marketing communications.
• Monitor your gaming activity to identify signs of problem gambling and provide responsible gaming support where needed.
• Improve the Jitwin platform by analysing usage patterns and player feedback.

Jitwin processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the Jitwin service you have signed up for, including managing your account and processing payments.
• Legal obligation: Jitwin is required by law to verify player identities, monitor for fraud, and maintain certain records for regulatory compliance.
• Legitimate interests: Jitwin has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service for all players.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Jitwin does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are required to handle it securely:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: When we need to verify your identity or age, we may share your details with a third-party verification service. This is a one-time process and the data is not retained by the provider beyond the verification period.
• Game providers: Some game providers may receive anonymised usage data to support game performance and fairness auditing. No personally identifiable information is shared with game providers.
• Legal authorities: Jitwin may be required to share data with law enforcement or regulatory authorities if required by law. We will always seek to notify you of such requests unless prohibited from doing so by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified of any such transfer and your rights will be preserved.

Jitwin uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Here is what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your session, and enable core features. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: These remember your settings, such as language preference and display options, so you don't have to set them every time you visit.
• Security cookies: These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jitwin platform. Jitwin does not use third-party advertising cookies or share cookie data with advertisers.

Jitwin retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for 5 years from the date of the transaction.
• Support communications are retained for 2 years from the date of the last interaction.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after you opt out.
• Technical and usage data (logs, IP addresses) is retained for up to 12 months for security and fraud prevention purposes.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

You have the following rights over your personal data held by Jitwin. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Jitwin takes data security seriously. We have implemented a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and Jitwin's servers.
• Encrypted storage of sensitive data including payment details and identity documents.
• Role-based access controls ensuring only authorised staff can access player data.
• Regular security audits and penetration testing of the Jitwin platform.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

In the unlikely event of a data breach that affects your personal data, Jitwin will notify you as quickly as possible and take immediate steps to contain and investigate the breach.

Jitwin is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use Jitwin or provide any personal data to us.

If Jitwin becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Jitwin, please contact us at [email protected] so we can take action promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. For more information on protecting young people from gambling harm, please visit our Responsible Gaming page.

Jitwin may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify registered players by email or through an in-platform notification before the changes take effect. Your continued use of Jitwin after any update constitutes acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically. The current version always supersedes any previous version. If you disagree with any changes, you may close your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or how Jitwin handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 in your account dashboard
• Response Time: Privacy requests responded to within 48 hours; data subject requests within 30 days

For questions about your account, bonuses, or gameplay, our general support team is available around the clock via live chat. For responsible gaming support, please visit our Responsible Gaming page.